This article examines the level of customer satisfaction with banking services and the improvement of its calculation. A high level of customer satisfaction with banking services makes it possible to establish long-term relationships with them and ensure the bank's sustainable development in the long term. In this regard, the issues of studying the level of satisfaction with banking services, a competent assessment of the results of such monitoring and their use to improve the quality of customer service and increase their satisfaction are of great importance for modern banks interested in business success.

This study examines customer service management regarding Uzbek gastronomy and the impact of service quality on customer satisfaction. Research was conducted through an online quantitative survey in Tashkent, Samarkand, and Bukhara. Data was obtained from patrons who had recently visited local restaurants. Important service parameters such as order fulfillment, pricing, and customer care were evaluated. Analyzing response patterns, clients value gaining accurate orders at competitive prices. Improvement recommendations catered to clearer menus, faster service, and increased staff attention. Clients have a reasonably high appreciation of traditional hospitality. However, clients tend to value systematized and professional service as well. Applying universal service theories to a particularistic rich culture setting contributes to hospitality scholarship. Alongside, ethnic restaurants’ managers aiming towards greater patron satisfaction while maintaining cultural integrity are provided with useful guidance

This article explores modern methodological approaches to assessing the quality of banking services provided to individuals. In the context of digital banking expansion, omnichannel service models, and the increasing importance of customer experience, traditional evaluation criteria are no longer sufficient. The study conceptualizes service quality as a multidimensional economic category and proposes an integrated assessment framework incorporating functional efficiency, digital interface usability, communicative transparency, security standards, and customer loyalty indicators. Particular emphasis is placed on combining subjective satisfaction metrics with objective operational parameters. As a result, a modern methodological model is developed to support continuous monitoring and strategic management of service quality in retail banking for individuals

This article explores the application of Total Quality Management (TQM) principles in higher education institutions. TQM is a management philosophy emphasizing continuous improvement, customer satisfaction, and employee involvement. The study analyzes the implementation of TQM in the higher education system, its benefits, and the challenges encountered. The findings, based on a case study approach, indicate that when effectively implemented, TQM principles can significantly enhance the quality of education and institutional management. However, successful implementation requires strong leadership, cultural change, and stakeholder engagement.

In this article, a multifactor econometric model was developed to forecast the volume of e-commerce services in Uzbekistan and its reliability was assessed based on relevant statistical approaches. The study analyzed the impact of factors through elasticity indicators and determined the degree of their impact on the resulting indicator. Also, the future development prospects of e-commerce were forecasted based on pessimistic, inertial and optimistic scenarios, and the growth trends of the industry were substantiated

The article analyses the dynamics of service structure, regional indicators and digitalisation efficiency in JSC “Uzbekiston Pochtasi” and its territorial branches for 2020–2025. The study relies on the statistical tables, regional comparisons and integral efficiency indicators presented. The findings show that periodicals and written correspondence still occupy an important position in the service portfolio, but their long-term growth potential is limited. The sharp decline in electronic money transfers indicates the need to reconsider the value proposition of postal financial services under competition from fintech and mobile banking applications. By contrast, positive changes in parcel flows, delivery speed, customer satisfaction and the share of digital orders confirm the feasibility of gradually shifting the postal system towards an e-commerce logistics and digital platform model. The article develops practical recommendations on regional clustering, minimum digital standards, KPI/SLA monitoring, and stronger integration of logistics and financial services