This article examines staff training and development as a key factor in improving the efficiency of the Customs Clearance Center, established through the reform of merging remote electronic declaration posts. The study analyzes organizational challenges related to uneven task distribution, lack of transparency in performance evaluation, and a weak onboarding system for new employees. Methodological approaches are presented, and the necessity of introducing digital tools and elements of process management is substantiated. The research results confirm that human capital development is a systemic factor in enhancing the Center’s efficiency and forming an intelligent customs administration model.

The article examines the influence of the human factor on transport systems. Human behavior has been proven to play a critical role in the success of an engineering system. Therefore, it is important that normal human behavior is taken into account during the design phase. Several options for human behavior are proposed in the design of transportation systems