HOW AI CAN HELP HOTELS TO IMPROVE THEIR QUALITY OF SERVICE
DOI:
https://doi.org/10.60078/3060-4842-2026-vol3-iss3-pp437-458Abstract
This confirmation work looks at the groundbreaking effect of Man-made reasoning (artificial intelligence) on the lodging business, zeroing in on how AIimproves administration quality, functional productivity, and visitor fulfillment. The review is organized into five parts, each adding to an extensive comprehension of artificial intelligence's job in cordiality.
The presentation gives a verifiable setting to innovation in the lodging business, featuring the shift towards artificial intelligence. It frames the review's goals: looking at AI applications in lodgings, dissecting their effect on visitor fulfillment and functional proficiency, and recognizing difficulties and open doors. The meaning of this study lies in its capability to assist inn administrators with remaining serious and creative in a quickly developing business sector.
The writing audit investigates different artificial intelligence advances utilized in lodgings, for example, chatbots, menial helpers, mechanical attendants, prescient upkeep frameworks, and AI fueled income the board. It talks about the advantages of Artificial intelligence, including upgraded visitor encounters, worked on functional effectiveness, and enhanced income. It likewise addresses difficulties like information security concerns, framework dependability, and keeping a human touch.
The techniques section subtleties the blended strategies research configuration, consolidating subjective meetings with industry experts and quantitative studies of lodging visitors. It additionally incorporates contextual investigations of inns that have executed AI advances. The section makes sense of the member choice cycle, information assortment strategies, and scientific procedures used to guarantee thorough and dependable examination
Keywords:
artificial Intelligence hospitality management hotel industry guest satisfaction operational efficiency AI-powered services revenue management smart hotels data security human–AI collaborationReferences
Accenture. (2020). AI: Built to Scale. Retrieved from https://www.accenture.com.
Deloitte. (2021). AI in the Hospitality Industry: A Deloitte Study. Retrieved from https://www2.deloitte.com/global/en/pages/about-deloitte/articles/deloitte-and-artificial-intelligence.html.
Forbes. (2020). The Impact of AI on the Hospitality Industry. Retrieved from https://www.forbes.com.
Gartner. (2020). Magic Quadrant for AI Technologies. Retrieved from https://www.gartner.com/en/documents.
Harvard Business Review. (2018). Competing in the Age of AI. Retrieved from https://hbr.org/2018/01/competing-in-the-age-of-ai
Hospitality Net. (2019). AI and the Future of Hotel Guest Experience. Retrieved from https://www.hospitalitynet.org.
Hotel Technology News. (2021). AI-Powered Predictive Maintenance in Hotels. Retrieved from https://www.hoteltechnologynews.com.
IBM. (2020). The Future of AI in Hospitality. Retrieved from https://www.ibm.com
International Hotel & Restaurant Association (IH&RA). (2021). Hospitality Industry Reports. Retrieved from https://www.ih-ra.org.
McKinsey & Company. (2018). The Age of Analytics: Competing in a Data-Driven World. Retrieved from https://www.mckinsey.com/business-functions/mckinsey-analytics/our-insights/the-age-of-analytics-competing-in-a-data-driven-world.
OpenAI. (2021). GPT-3: Language Models are Few-Shot Learners. Retrieved from https://arxiv.org/abs/2005.14165.
PwC. (2018). AI in Hotels: From Conversation to Conversion. Retrieved from https://www.pwc.com/gx/en/issues/data-and-analytics/artificial-intelligence/ai-predictions.html.
TechCrunch. (2021). AI Technologies Transforming Hospitality. Retrieved from https://techcrunch.com.
The Economist. (2020). AI and the Hospitality Industry: An Overview. Retrieved from https://www.economist.com.
World Travel & Tourism Council (WTTC). (2021). Travel & Tourism Economic Impact 2021. Retrieved from https://wttc.org/Research/Economic-Impact.
Downloads
Published
How to Cite
Issue
Section
License

This work is licensed under a Creative Commons Attribution 4.0 International License.





