MIJOZLARGA XIZMAT KO‘RSATISHNI BOSHQARISH STRATEGIYALARI
DOI:
https://doi.org/10.60078/3060-4842-2026-vol3-iss3-pp516-531Annotasiya
Ushbu tadqiqot O‘zbekiston gastronomiyasida mijozlarga xizmat ko‘rsatishni boshqarish masalasini o‘rganadi. Tadqiqot Toshkent, Samarqand va Buxoroda onlayn so‘rovnoma asosida olib borildi. Respondentlarning fikrlari asosida xizmat sifati ayniqsa buyurtmaning aniqligi, narx va sifat muvozanati hamda xodimlarning muomalasi baholandi. Natijalar shuni ko‘rsatdiki, mijozlar uchun eng muhim jihatlar bu to‘g‘ri buyurtma va narxning asoslanganligi. Respondentlar xizmatni yaxshilash uchun menyularni tushunarli qilish, xizmat tezligini oshirish va xodimlarning e’tiborini kuchaytirishni taklif etdilar. An’anaviy mehmondo‘stlik qadrlansa-da, mijozlar yanada tizimli va professional yondashuvni kutmoqda. Tadqiqot xizmat ko‘rsatish nazariyalarini o‘zbek sharoitida tatbiq etishga hissa qo‘shadi va restoranlar uchun amaliy tavsiyalarni taklif etadi
Kalit so‘zlar:
mijozlarga xizmat ko‘rsatishni boshqarish xizmat sifati mijozlar ehtiyojini qondirish O‘zbekiston gastronomik turizmi mehmondo‘stlik sanoati restoran xizmatlari operatsiyalari iste’molchilarning xulq-atvori an’anaviy mehmondo‘stlik etnik restoranlarni boshqarish madaniy o‘ziga xoslikBibliografik manbalar
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